Operations

We help you set up and run the optimal supply chain for your ongoing e-commerce operations in China. Including warehousing, order fulfilment, picking & packing and return handling. Our scalable operations team in mainland China deliver guaranteed results. Weather for individual services or offer full-service operations outsourcing.

Shop Management

The daily operations and management of your web store(s) in China can be fully outsourced to our capable, native Chinese shop management team. Our staff work with performance based compensation for maximum sales results.

  • Update Product Data & Store Catalogue
  • Campaigns & Promotions
  • News Letter & E-mail Campaigns
  • Management Social Media Account
image-shop-management_ecomhorizons
image-customer-service_e-commerce_china_ecom_horizons

Customer Service

Our dedicated native Chinese sales and customer service representatives guarantee professional, specialist representation of your business. Our suuport team services are flexible and custom made for your specific needs.

  • Inbound Call Center & Sales Support (7 days a week)
  • Online Chat (e.g. Aliwangwang)
  • FAQ & Support Database
  • Customer Review Management

Return Handling

Return handling is an important part of your e-commerce customer journey. Our China fulfilment centers ensure fast, secure handling and administration of all returned orders.

  • Return Handling
  • Return Administration & Customer Contact
  • Warehouse Management System (WMS) Integration
image-picking-packing_e-commerce_china_ecom_horizons
image-fulfilment_e-commerce_china_ecom_horizons

Fulfilment

Our dedicated fulfilment partners ensure timely and secure delivery of your web orders to all regions in China. We help you determine the right service levels and delivery scope applicable to your product and business plan. We also source and select the best local fulfilment partners for your needs.

  • Consulting Fulfilment & Service Level Strategy
  • Supplier Sourcing & Vendor Selection
  • RFP Process & Contract Management

Warehousing

Our dedicated Shanghai-based warehousing partner has over 10,000 square meters in storage space and full scanning and digital sorting technology. Our services include picking & packing and we work with various Warehouse Management Systems and various other local warehousing partners.

  • Warehouses & DC's in mainland China
  • Picking & Packing
  • Labeling & Scanning
  • Warehouse Management System (WMS) Integration
image-warehouse_e-commerce_china_ecom_horizons
image-logistics-ecomhorizons

Logistics

Importing and shipping your products to China can be costly and complex. Our logistics experts ensure you avoid unnecessary complications and that you are prepared for all import and custom regulations. As well as selecting the right supplier for your needs and negotiating the best value for money.

  • Logistics Consulting
  • Customs Clearance, Duties & Paperwork
  • Analysis & Selection Logistics Partners
  • RFP Proces & Contract Management
For more information contact us