Here comes the modern Chinese consumer

Key data of the People’s Republic of China
janvier 15, 2017

Here comes the modern Chinese consumer

Despite concerns about economic growth, the country’s consumers keep spending. Yet our latest survey reveals changes in what they’re buying and how they’re buying it.

Political and business leaders are concerned that China’s economic dream may be ending because of the cooling economic growth, a depreciating currency, and a gyrating stock market. Yet Chinese consumers remain upbeat. In fact, consumer confidence has been surprisingly resilient over the past few years as salaries have continued to rise and unemployment has stayed low.

However, the latest survey of Chinese consumers reveals significant change lurks beneath the surface. Reflecting 10,000 in-person interviews with people aged 18 to 56 across 44 cities, the 2016 China consumer report, The Modernization of the Chinese Consumer, found that the days of broad-based market growth are coming to an end. Consumers are becoming more selective about where they spend their money, shifting from products to services and from mass to premium segments. They are seeking a more balanced life where health, family, and experiences take priority. The popularity of international travel is astounding among Chinese consumers, as is their adoption of trends such as mobile payments. And despite many similarities, consumer behavior can vary significantly among the country’s 22 city clusters.

In short, the latest research suggests we are witnessing the modernization of the Chinese consumer, and that will only make the market more challenging for consumer-goods companies. But for those able to get it right, the rewards may be substantial. In this article, we’ll examine the evolving behavior of Chinese consumers through three lenses: how willing they are to spend, what they are buying and where they are buying.

How willing they are to spend
When asked about their expectations regarding future income, 55% of consumers that were interviewed were confident their income would increase significantly over the next five years—just two percentage points lower than in 2012. (By comparison, just 32% of consumers in the United States and 30% in the United Kingdom agreed with the same statement in 2011.) That’s not to say that Chinese consumers are unaware of the deteriorating condition of the economy. A growing number are seeking to save and invest and we found differences in consumer confidence widening at a regional level. While confidence about income growth during the next five years rose to 70% in the Xiamen–Fuzhou city cluster, for example, it decreased to as little as 35% in Liao Central.

What they are buying
We found that consumers are generally becoming more selective about their spending. They are allocating more of their income to lifestyle services and experiences—over half plan to spend more on leisure and entertainment. At the same time, spending on food and beverages for home consumption is stagnating or even declining.
Chinese consumers are also increasingly trading up from mass products to premium products: we found that 50% now seek the best and most expensive offering, a significant increase over previous years. It’s no surprise that the growth of premium segments is outpacing that of the mass and value segments, and foreign brands still hold a leadership position in that premium market. What’s more, a rising proportion of Chinese consumers focus on a few brands, and some are becoming loyal to single brands. The number of consumers willing to switch to a brand outside their “short list” dropped sharply. In apparel, for instance, the number of consumers willing to consider a brand they hadn’t before dropped from about 40% in 2012 to just below 30% in 2015.
Becoming part of the closed set of the few brands that consumers consider, or even the one brand that consumers prefer, is increasingly challenging. Fewer consumers are open to new brands, and promotions are becoming less effective at encouraging consumers to consider them.
With a few notable exceptions, Chinese brands have not gained much traction in many premium segments, such as skincare, cars, sports and fashion. That contrasts starkly with the mass segment of the market, where local brands are winning market share from foreign incumbents by offering a much stronger product proposition.

Where they are buying
Although China is the world’s largest e-commerce market — generating revenue of about 4 trillion renminbi ($615 bn) last year, around the same as Europe and the United States combined — and consumers increasingly purchase online, physical stores remain important. Consumers engage with brands both online and offline and satisfaction with physical stores remains higher than with online ones. But the gap is narrowing, especially as satisfaction with hypermarkets declines.

One trend that is helping maintain interest in physical stores is “retailtainment.” Two-thirds of Chinese consumers say that shopping is the best way to spend time with family, an increase of 21 percent compared with three years ago. Malls—which combine shopping, dining, and entertainment experiences the entire family can enjoy—have benefited most from this trend, at the expense of big-box retail outlets such as department stores and hypermarkets.
Consumers also reinforce family ties through travel: 74% of consumers say it helps them to better connect with family and 45% of international trips were taken with family in 2015, compared with 39% in 2012. More than 70 million Chinese consumers traveled overseas in 2015, making 1.5 trips on average and shopping is integral to this experience. Some 80% of consumers have made overseas purchases and nearly 30% actually base their choice of a travel destination on shopping opportunities. Among international travelers, around half of their watch and handbag purchases are made overseas, while apparel and cosmetics are the most frequently purchased categories.
Overall, Chinese consumers are adopting new products, services and retail experiences at rates unseen in developed markets. To take one example, mobile-payment penetration in China went from zero in 2011 to 25% of the population in 2015. At the same time, there are still differences in how Chinese consumers in various regions spend. While new highways, high-speed-rail links and mobile Internet access have strengthened connectivity between neighboring clusters over the past few years, we found that differences across the country’s 22 geographic clusters have grown even more pronounced. For instance, 35% of consumers in the Shanghai city cluster have purchased apparel online in the past six months, compared with just 4% of consumers in the Chengdu city cluster.

The Chinese consumer is evolving. Gone are the days of indiscriminate spending on products. The focus is shifting to prioritizing premium products and living a more balanced, healthy and family-centric life. Understanding and responding to these changes in spending habits will be decisive in determining the companies that win or lose, whether international or domestic competitors. And while scale, speed and simplicity proved advantageous in the past 15 to 20 years, the changing shape of Chinese consumption seems sure to topple some giants of the past and elevate new champions. Which will your company be?